Refund policy

All cookies are made to order so please choose carefully as we do not offer refunds or returns for change of mind.

Customer satisfaction is important to us. If you are not satisfied with your cookie order, please contact us immediately. We will do what we can to resolve any issues.

Please note that we do not offer refunds on any damages that occur during transit. All orders are well packed to ensure they arrive in perfect condition, however we cannot control the handling of parcels by Australia Post or couriers.